Frequently Asked Questions

Yes. A survey is instrumented work and carries a fee. If you award us the repair, the fee is deducted from the job total. If the measurements show no repair is needed, only the survey fee is charged and the readings are left with you in writing.

The technician's workmanship carries an official 12 month guarantee, valid with the invoice or work order number. If the same fault recurs at the same point, no survey fee is charged on the return visit.

Yes, the emergency line is open 24/7 including Saturdays, Sundays and public holidays. The out-of-hours tariff differs and that difference is stated on the phone when the call is opened; no surprise line item appears on site.

Our primary 24/7 emergency area is the Anatolian side: Pendik, Kartal, Maltepe, Kadıköy, Ataşehir, Ümraniye, Tuzla, Sultanbeyli, Çekmeköy, Sancaktepe, Beykoz, Üsküdar, Şile, Adalar, plus Bağcılar. On the European side, corporate, industrial and planned maintenance calls are taken by appointment.

Every job is invoiced. Uninvoiced work removes the basis of your guarantee claim, so it does not suit us either. On completion the material line items and measurement values are left with you in writing.

On the phone we give you the published labour band, because that band is the range actually seen on recent call-outs. A binding quote is only issued in writing after the technician measures on site and before work begins; a firm figure given without seeing the board usually changes on arrival.