Workmanship Guarantee Scope and Terms

What the Guarantee Covers

The guarantee covers the workmanship that left the technician's hands. Conductor sizing on a circuit, terminal torque, labelling inside the board and earthing continuity are our responsibility. If the same fault recurs at the same point, no survey fee is charged on the second visit and the measurement is repeated.

• The workmanship our technician performed: board installation, circuit runs, terminal and socket connections, earthing installation.
• Switchgear we supplied, for the manufacturer's warranty period and within its terms.
• A recurrence of the same fault at the same point: no survey fee is charged on the return visit.

What the Guarantee Excludes

We state the exclusions plainly, because the exception a customer discovers at the moment of a claim is what damages the relationship most. Failure of a device we did not supply, a circuit later pulled by someone else, or a riser the measurement report advised renewing but which was not renewed, are not covered.

• Later interventions or added circuits by the customer or a third party.
• Failure of equipment or materials we did not supply; in that case only the workmanship is covered.
• External events such as lightning, flooding, fire and grid overvoltage; arresters and protection relays are recommended against these.
• Faults arising from circuits the measurement report advised renewing that the customer chose not to renew.

How to Make a Claim

Send the invoice or work order number, the point at which the fault recurred and, if possible, a photograph of the board. Once your call record is opened the technician who did the original job takes priority, because whoever knows the circuit's history diagnoses it fastest. Non-urgent guarantee calls are scheduled within working hours; if there is a risk to life they enter the 24/7 emergency flow.

For any request relating to this document write to elektrikcigo@gmail.com; your application is answered within 30 days at the latest.